Before you begin any process that results in change, confirm you are eligible or qualified for Lifeline. You also should verify that you have not already enrolled with another carrier, because the lifeline can be claimed only once by a household.

When you have selected a new provider, contact them to begin the change. They’ll help walk you through their enrollment process (often, that just means showing proof of eligibility such as a benefit program document or statement of income and completing an application). Online, phone and mail submissions may be available from some issuers.

And be sure not to cancel your ongoing Lifeline service as you activate your new one. This would mean you would be without connectivity and force a migration delay. Wait until your new provider confirms that you’ve been approved and that they are now up and running before you do anything. Your new carrier will notify your old provider that you’ve made the switch, and the discount will transfer.